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Many of the products we offer are custom built or assembled. These items cannot be cancelled, returned, or exchanged once the process of building or assembling this product has begun. This includes custom wheels, wheel and tire packages, custom ordered parts, and others. Please be aware that these are policies established by the manufacturer and by purchasing this product on this website, you agree to the terms of these custom items.

Please review our FAQ section for all common questions. If you do not see the answer you are looking for, feel free to email or call us and one of our staff will be happy to assist

• Is Wheels First a real store, or just a web store?
  Wheels first has been in business since 2004 with a combined industry experience of over 60 Years. We service customer world wide, but we also have a fulfillment and installation warehoues in Chandler, Arizona. If you're even in the area, please stop by and we'd love to show you around.
• Do you have any shipping restrictions?
  We ship anywhere in the United States as well as any country allowed by Fedex International. The only restriction is that we cannot ship a wheel and tire package to an APO address because of the size and weight restrictions through the United States Postal Service. We can however ship wheels, or any wheel accessory to an APO or FPO. Additional shipping charges may apply.
• Do you do mounting and balancing in house?
  Yes, we perform all mounting and balancing in house with state of the art equipment. We know that it takes the right tools to do the job well, so we only use the best equipment in the industry including touchless tire mounting machines by Hunter as well as Road Force Balancing equipment by Hunter Equipment.
• Do you do installations at your store?
  Yes, we are a full service shop. All mounting, balancing, and installation of wheels is performed in house.
• Do you carry brands not on your website?
  Yes, the task of adding new wheels brands to the website, and keeping existing brands up to date is extremely time consuming. We do the best to add new brands as often as we can, but only about 50% of what we carry is currently listed. If you are looking for a wheel not found on our website, give us a call or email.
• Do you have a return or cancel policy?
  Yes, we have a return and cancel policy. As long as the product has not been installed, you can return it to us within 14 days of delivery. This includes, but is not limited to, unmounted wheels and tires, suspension, and any other parts that are not custom made to your vehicle. The product MUST be in BRAND NEW RESELLABLE CONDITION and MUST be in ORIGINAL MANUFACTURERS PACKAGING. For returns, you must first call and get an authorization from us, so that we can document the reason for its return. If you do not get this authorization, we will not know why the wheels have been returned, and many times we will not know who it is returning the wheels. For cancellations, you must first call and verify that the order is not in production if your wheels are custom drilled or shipped. If the product is received by us for mounting and balancing, restocking fees and shipping fees may incur. Restocking fees are determined by the wheel, tire, or suspension brand. Some manufacturers do not charge a restocking fee. Some can charge up to a 25% restocking fee, on single wheel orders our restock fee is 50%. You will be responsible for the return shipping if delivered, and the initial shipping charges incurred are non refundable. If items have shipped, Route shipping protection is non-refundable as that covers a one way trip only. Clearance items are non-refundable and do not come with a warranty as many times the product is being discontinued, and will no longer be available. Wheels that are custom built or semi-custom built are not returnable and cannot be exchanged as they are built specifically for your vehicle. If your wheels are in production and are custom made to your vehicle, they are not able to be cancelled. Any product that has been altered, modified, or customized for the customer or by the customer is sold as is, and cannot be returned or refunded for any reason.
• What warranty does the product come with?
  All of our non-Sale wheels and tires come with a manufacturers warranty. Clearance items do not come with a warranty as many times the wheel is being discontinued, and will on longer be available. Most wheels come with 1 year warranty on the finish, and lifetime structural warranty against any manufacturers defects. Tire warranties depend on the manufacturer and model of the tire. Please see the manufacturers website for complete warranty information. Some manufacturers deal directly with the consumer in handling warranties, but generally Element Wheels will facilitate warranty exchanges. Please note that defective products will only be replaced with the exact same product, and cannot be substituted for a different item. Element Wheels is not responsible for any costs associated with the exchange of a warranty item such as shipping back and forth, labor charges, time, etc. Any costs associated with the exchange will be the responsibility of the customer. The role of Element Wheels is to only facilitate exchanges, as Element Wheels does not manufacture any wheels or tires.
• Do you charge sales tax?
  Yes, you will be charged the appropriate sales tax based on the destination state.
• Do you have a fitment guarantee?
  Wheels First performs many steps to ensure that all orders we ship will fit your described vehicle.

  Please be aware that if you are installing aftermarket wheels, and/or changing tire size you are customizing your vehicle; therefore, the products you order from Element Wheels may not fit exactly the same as the factory settings. If the order is approved for our 100% Fitment Guarantee and the product doesn't fit we will offer you a replacement or a full refund, including shipping charges (*some conditions apply).

  To qualify for our 100% Fitment Guarantee the following conditions must be met: You must provide your vehicle information. The selected vehicle information must be accurate and complete. It is the customers' responsibility to provide accurate and complete vehicle information. The vehicle must be unmodified and has all original factory settings. Please note, If your vehicle is lowered or lifted you MUST inform us first unless it is specified in the title of the vehicle. You are purchasing a full set of tires, wheels or tires and wheels package. Less than a set (3 or less) may not qualify for our 100% Fitment Guarantee. We will email you to confirm your order.

  We guarantee that the products you have purchased will fit your vehicle, meaning the following:

  Wheels: Wheels will bolt on and will not interfere on OEM brakes, suspension, or body components. Wheels that require hub centric rings or different wheel nuts/bolts are still considered to be correct fitment.

  Tires: Will fall within the approved overall tire diameter, width and load rating.

  Wheel and Tire Packages: The package will bolt on and will not interfere on OEM brakes, suspension, or body components. Wheels that require hub centric rings or different wheel nuts/bolts are still considered a correct fitment

  When you place an order, you must select your vehicle information from the drop-down menus presented to you in the Select Your Vehicle area. Please note, the description of the vehicle may differ from your markings on the car. Always refer to your user manual for a full description of your vehicle. The failure to choose the correct vehicle may affect the selection of the product that fits your vehicle and your claim for fitment guarantee may be rejected. If you feel that your exact vehicle is not listed please add in the "Order Comments" box more vehicle information at checkout. An Element Wheels expert will use that information provided for verification.

  If you choose not to provide your vehicle information, or choose to skip Fitment Check, when placing an order our Fitment Guarantee is not applicable. Once we receive your order our first priority is to check fitment. This is done by our fitment team that employs various methods and manufactures databases to check fitment. We may come to the conclusion that the products you have ordered will not fit your described vehicle. In this case, you will be notified and will be provided with alternative options. If you still feel confident about your original purchase and want to proceed with the order as it, we will ship it to you with a disclaimer stating this is a final sale and no returns or exchanges will be accepted.

  Since we don't have your vehicle present to physically check it for fitment we rely on our collective experience and expertise, and consult numerous fitment sources to make approved fitments. Due to mechanical wear and tear of a vehicle, tires and/or wheels may not fit as intended. It is impossible to take these factors into account when verifying fitment. Therefore, on rare occasions when a customer claims the product does not fit we reserve the right to refuse such a claim based on our previous experience with the same vehicle and/ or manufacturers fitment data available to the public. In such cases we will request pictures showing the issues with fitment and will assess the claim on a case by case basis.